Privacy policy
Your health information is deeply personal. Here is exactly what we collect, why, who sees it, and how we protect it — in line with India's DPDPA 2023.
What we collect
- Identity: full name, age, gender
- Contact: mobile number, email, delivery address
- Health: the case history you share during consultation, and the doctor's notes
- Booking: consultation date/time and any fee arrangement notes from your call with our team — no card or UPI details are collected on the site
- Consultation recordings: only if you have explicitly consented, and only stored for the retention period below
- Basic device data: IP address, browser, city — for security & troubleshooting
Why we collect it
- To book, run, and follow up on your consultation
- To dispense and deliver your medicine
- To send confirmations, reminders and delivery updates
- To keep your medical record so a doctor can refer back on follow-ups
- To comply with lawful requests where legally required
Who has access
- Your consulting doctor — sees your name, age, gender, contact, address, case history, and their own notes
- Sehat Ji administrator (a small internal team) — for support, delivery, and billing operations
- Our care team — sees only what is needed to dispense and ship (name, address, phone, the doctor's order)
- Video platform (Daily.co) — routes your live video call end-to-end; call content is not stored unless you consent to recording
- Email/SMS provider — delivers your reminders; sees only your name + contact + message
We do not share your data with advertisers, insurance companies, or any third party not listed above.
How long we keep it
- Medical records & consultation notes: 5 years (in line with medical record-keeping norms)
- Booking & payment records: 8 years (as required by tax law)
- Video recordings (if consented): 90 days, then permanently deleted
- Basic account/contact info: until you request deletion
How we protect it
- All data is transmitted over HTTPS (encrypted in transit)
- Passwords and tokens are hashed and never stored in plain text
- Our servers use industry-standard encryption at rest
- Access is limited to authorised staff on a need-to-know basis
- Video calls happen in private, token-secured rooms — no shareable public URLs
Your rights under DPDPA 2023
You may, at any time:
- Ask to see what data we hold about you
- Ask us to correct anything that is inaccurate
- Ask us to delete your data (subject to legal retention above)
- Withdraw your consent for optional processing (e.g., recordings)
- Raise a grievance if you believe your rights have been breached
To exercise any of these rights, reach us on +91 90689 77310 or via our contact page. We will respond within 30 days.
Cookies
Sehat Ji uses only essential cookies (session, security). We do not use tracking or advertising cookies. Analytics, if enabled in future, will be privacy-friendly (no personal identifiers).
Children
Paediatric consultations must be booked by a parent or legal guardian. We do not create accounts for children under 18.
Changes to this policy
Any change will be reflected in the "Last updated" date above. Material changes will be notified by email or in-app.