Refund policy

We want the experience to be fair. Here's when a refund is due and how it works.

Consultation fee refunds

You are eligible for a full refund of the consultation fee in the following cases:

• The doctor did not join the call within 15 minutes of the scheduled slot
• Technical issues on Sehat Ji's side prevented the consultation from happening
• You cancelled the booking at least 4 hours before the slot (see Cancellation Policy)

You are eligible for a 50% refund if you cancelled less than 4 hours before but more than 30 minutes before the slot.

The consultation fee is not refundable if:

• The consultation happened as scheduled
• You did not join and did not cancel (no-show)
• You joined late and used less than the scheduled time

Medicine refunds

You are eligible for a full medicine refund or replacement if:

• The parcel arrives damaged or tampered with (report within 48 hours of delivery)
• The medicine received does not match what your doctor ordered (report within 7 days)
• The medicine was not delivered within 10 business days of dispatch

Once a sealed parcel is opened, medicine is non-refundable for hygiene and safety reasons.

How to request a refund

• Message us via the contact page or call +91 90689 77310
• Share your booking reference (e.g., A-2419)
• Briefly describe the issue
• Send photos if a delivery issue

Processing

Approved refunds are processed within 5–7 business days, using the same method you used to pay our team.