Cancellation & rescheduling
Life happens. Here is how to change your slot and what it costs.
Rescheduling
You can reschedule your consultation to a different slot from your patient dashboard at any time up to 4 hours before the original slot, at no charge. Later reschedules count as a cancellation (see below).
Cancellation windows
- More than 4 hours before slot: free cancellation, full refund
- Between 30 minutes and 4 hours before slot: 50% refund
- Less than 30 minutes before slot, or no-show: no refund
If the doctor cancels
If your doctor cancels your booking, we will offer you a full refund or a re-booking at your preferred slot — your choice. We will also notify you by WhatsApp and email as soon as the cancellation comes through so you are not waiting around the slot.
How to reschedule or cancel
The fastest way is through your patient dashboard — select the booking, pick a new slot or confirm cancellation. If the dashboard is not accessible or you need a slot that is not showing, message us on WhatsApp at +91 90689 77310 with your booking reference and the new preferred window; we will reschedule from our side and confirm by return message.
Why these windows
A classical homoeopath blocks 30–45 minutes of concentrated time for a first consultation and typically arranges their day around a short list of case names. A last-minute cancellation leaves that time empty — someone else on the waitlist could have used that slot if they'd had notice. The 4-hour window is a practical balance: it is long enough for us to offer the slot to a waitlisted patient, and short enough that genuine same-day emergencies are still handled fairly.
Common questions about reschedules
Can I reschedule more than once? Yes — there is no cap on reschedules as long as each one is at least 4 hours before the current slot. Patients going through busy work weeks sometimes reschedule twice before they land on a slot that holds.
Does rescheduling affect my doctor assignment? If the new slot still has your original doctor available, we keep the assignment. If not, we offer you a different BHMS-verified doctor in the new slot and tell you clearly it's a different doctor — you can accept, or wait for an open slot with the original one.
What if my medicine has already shipped and I cancel? That is unusual because medicine is dispensed after the consultation, not before. If a situation like that comes up (for example a repeat refill ordered ahead of a follow-up that then gets cancelled), unopened medicine can be returned for a full refund within 7 days of delivery; opened parcels are non-refundable, same as the main refund policy.
How to cancel
From your dashboard: open the consultation card → click Reschedule or contact support. Or reach us on +91 90689 77310.