We're happy to help — even before you book.
We're happy to answer your questions even before you book a consultation. Not sure if homeopathy is right for your case? Have a question about delivery, follow-up, or fees? Reach us any way that suits you.
Ways to reach us
Which channel is fastest for which question
- WhatsApp is fastest for anything time-sensitive — slot changes, delivery tracking, "my doctor hasn't joined yet" during an active consultation. Typical reply time is 15 minutes during working hours.
- Phone is best when the question needs back-and-forth — booking help with multiple family members, billing questions involving refunds or multiple consultations, delivery issues that need a courier update.
- Email is best for anything you want in writing — a records request, a clarification about an invoice, a longer written question about whether a consultation is a fit. We reply within one working day.
- The booking page is fastest if you already know you want a consultation. Takes about 60 seconds end-to-end; our team calls you back to confirm the slot.
What our support team can and can't help with
Our platform support team at +91 90689 77310 is a small internal team that handles bookings, delivery, billing, platform issues, and general queries. They are not clinicians — they will not interpret your consultation notes, suggest a remedy, or give a clinical opinion on whether a specific pattern is suitable for homeopathy. For any of that we loop in a BHMS-verified doctor, either through a free Q&A reply or a consultation, depending on what the question needs.
For doctor-side questions after a consultation — a follow-up query about your case, a question about your dispensing notes, a request to see the written notes from your consultation — use the Sehat Ji platform messaging rather than this contact page. That keeps the thread with the attending doctor rather than routing through support.
When to use emergency services instead
Sehat Ji is a wellness and chronic-condition consultation platform, not an emergency service. For chest pain, severe breathing difficulty, uncontrolled bleeding, suspected stroke, suicidal thinking, or any situation where delay could cause serious harm, dial 112 (India emergency), 102 (ambulance) or go to the nearest hospital. We will catch up with the chronic-condition picture once the acute situation is stable.